Grievance Redressal
We are committed to addressing your concerns promptly, fairly, and transparently.
If you are unhappy with a product, service, or how your initial complaint was handled, please tell us. We value your feedback and will work to make it right.
Step 1: Contact Support
As a first step, please reach out to our general customer support team. They are equipped to handle the vast majority of concerns.
- Email: houseofadhyatma@gmail.com
- Phone: +91 87965 03066
Step 2: Grievance Officer
If your issue remains unresolved after contacting support, you may escalate the matter by writing directly to our appointed Grievance Officer.
Grievance Officer Details
Name: [Grievance Officer name]
Designation: [designation]
Email: [grievance email]
Address: Unit No. 608, 6th Floor, Wave Silver Tower, Sector 18, Noida, Gautam Buddha Nagar, Uttar Pradesh – 201301
Working Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST
Resolution Timelines
In line with the Consumer Protection (E-Commerce) Rules, 2020, we will acknowledge your complaint within 48 hours of receiving it and aim to resolve it within one month from the date of receipt.
Every complaint is given a reference number so you can follow up on its status. To help us resolve it faster, please include your order number, a short description of the issue and, where relevant, photos or videos.